STUDIO POLICY

By enrolling in MVMT Studio, you acknowledge that you have read and agreed to our Studio Policy, and agree to be bound by them. We may sometimes amend our Studio Policy and the most up to date version will always apply. If you are unsure, please drop us a message.

CLASS PASSES & PACKAGES

All class purchases are non-refundable and non-transferrable as soon as your purchase is final, without any exceptions. Please ensure that you have made sufficient considerations to your travel and work commitments, including your state of health (pre-existing medical conditions) and family planning before you make your purchase. There will not be any refunds or extensions given. All class passes must be utilised within the term of 8 weeks for which they were purchased, and will not roll over to the subsequent term.

If you were to develop a medical condition during the course of your package (e.g. a cold), please email us a valid doctor's letter (non-TCM). Considerations such as date of doctor's letter, number of weeks left to the end of the term, classes attended (committed classes are strictly non-extendable), and balance number of passes will be taken into account to grant any form of extensions, up to the discretion of the studio. All decisions are final.

MANAGING YOUR CLASS BOOKINGS

It is your responsibility to book and waitlist for your classes in advance via the App. We do not hold bookings for you unless MVMT Studio has received full payment for your bookings. In order to ensure that you do not miss out on your confirmed slots (from waitlist), please enable your email notification in your account and also check your junk/spam box for your email notifications. It is your responsibility to check your waitlisted class and cancel them when you are no longer able to join the class. Your confirmed slot from waitlist will be forfeited if there is a no-show. Be mindful of your waitlisted classes: if you were to get a confirmed spot without balance passes left into your account, the last class booked with a valid pass will be released automatically to accommodate for the now-confirmed waitlisted class.

Do remember that skills taught in classes tend to be progressive in nature and it is best to attend classes (especially levelled ones) week to week, unless it is a casual class such as Dance, Flexibility (which is designed to complement your core training and can be attended on a drop-in basis).

For your own safety, only book into the class that you have the right pre-requisite for. You must not make up/waitlist for classes of a higher level than you currently are in. If you're unsure, consult the studio.

CLASS CANCELLATIONS & MAKE UP

  • Promotional Classes 

A 12-hour cancellation policy applies and you must inform the studio in advance so as to not forfeit the lesson and book for a make up.  You will not be able to release your pass on your own. If there are 2 of the same class that week, you can only make-up/attend that same class as a make up, provided there is space. If there is only 1 class running each week, you can only use that pass to make up with a casual class such as Flexibility and Handstands, provided there is space. 

  • Regular Classes (e.g. non-choreography)

A 12-hour cancellation policy via the App applies. The available pass cannot be rolled over to the subsequent term and you should only book into the class that you have the right pre-requisite for. You should not book yourself into a course that is of a higher level even if there is availability. If you're unsure, consult the studio. Cancellations outside of the 12-hour window will be considered a no-show and will be forfeited automatically by the booking system. There is no class pass refunds/extensions if you cannot attend class make up options.

A valid doctor's letter (non-TCM or treatment letter) is required to release late cancellations.

  • Commitment-based Classes (e.g. 2-Week or 4-Week Choreography courses)

2-Week commitment-based class: No make up options available. No-show charge at $5/class for passport holders.

4-Week commitment-based class: A strict 12-hour cancellation policy applies. You can only make up for ONE missed class with the same class, or a casual class such as Flexibility, provided there is space.  Make up classes must fall within the week of lesson missed. For late cancellations,  a no-show penalty at $15/class for passport holders (early cancellation at $5/class).

8-Week commitment-based class: A strict 12-hour cancellation policy applies. You can only make up for TWO missed class with the same class, or a casual class such as Flexibility, provided there is space.  Make up classes must fall within the week of lesson missed. For late cancellations,  a no-show penalty at $15/class for passport holders (early cancellation at $5/class).

There are no refunds/extensions if you cannot attend class make up options.

  • Self-Practice Jams are non-cancellable or refundable once booked. They can be transferred to another student who has a MVMT-registered account. Such transfers must be informed via email 24-hours in advance, or it will considered as a forfeited session. Complimentary jams are non-transferrable/refundable/extendable. Please book your jam dates carefully on the app.

  • Special Classes (e.g, Masterclasses, workshops etc) are non-cancellable or refundable once booked. 

  • Private Classes (1:1 / 2:1)

A minimum of 24-hour notice is required to reschedule your private class, or it will be considered as a no-show. Once paid, private class packages are non-refundable. If you are sharing a package with your friend, your friend must be the same person attending the private classes booked, and must be of the same level. No extra time will be added if you are late.

  • Semi-Private Classes (JAM+)

A minimum of 24-hour notice is required to reschedule your Semi-Private session, or it will be considered as a no-show. No extra time will be added if you are late.

  • Virtual Classes

  1. 30 minutes cut-off time for virtual class bookings.

  2. You may not be admitted to class if you are late. We recommend following your Zoom link and be ready for class at least 10 minutes beforehand. You will receive an email with your personal link to your Zoom scheduled class 15 minutes prior to the starting time. Please check your SPAM/JUNK folder for this email if you do not see it in your inbox, or drop us a message via Whatsapp at 88581781.

  3. You will need a smart phone, tablet, or computer to participate in this class. Please ensure your device meets the Zoom system and bandwidth requirements. We will not be held responsible for personal streaming issues.

  4. All Students will be put on mute at the start of class. Please use Zoom's chat feature if necessary.

  5. 2-weeks validity with 12h cancellation policy. We do not offer refunds or extensions. They are also non-transferrable.

  6. If you're late, you might be allowed to join the class during intermissions so as to not disturb the on-going class. However, there will be certain classes where you would not be allowed to attend if you're late, for your safety.

If you were to develop a medical condition during the course of your package, please email us a valid doctor's letter (non-TCM). Considerations such as date of doctor's letter, number of weeks left to the end of the term, classes attended (committed classes are strictly non-extendable), and balance number of passes will be taken into account to grant any form of extensions, up to the discretion of the studio. All decisions are final.

CLASS AMENDMENTS/INSTRUCTOR CHANGE

MVMT STUDIO reserves the right to amend or cancel any of the classes/practice sessions listed in the schedule or instructors at any point in time. Passes will be credited back into your account to book the SAME class by the following term, or enrol in another class of interest that is suitable for your level in the current term. Please note that the schedule of the class might not be the same as the current class you have enrolled for. Strictly no cash refunds.

For more information, refer to FAQ.