GENERAL FAQs

 

1. I wanna enrol! Where should I begin?

Signing up is easy! Get started here.

To determine your level for class, view our pre-requisites here.

2. What is your cancellation policy?

 

We understand that our schedules can sometimes be unpredictable. Hence we offer a flexy class pass plan that allows you to utilise your passes within the term! This means that you do not have to buy a fixed number of classes for a particular class, although it is recommended for a structured progress in the sport. Simply customise your class plans based on your availability, on-the-go via the Mindbody app!

Should you not be able to attend the class or Jam, simply cancel your booking on Mindbody at least 8 hours in advance. Failure to do so is considered a no-show and will be forfeited automatically by the booking system. 

For Jam+/Privates, a 1-day cancellation policy applies.

For Party bookings/studio rentals, no refunds for cancellations.

3. Can I have my fees refunded or transferred to my friend?

All class fees/party or studio bookings etc. are non-refundable or transferrable to another party. Extensions are granted based on the studio's discretion with a valid official slip.

All class passes must be utilised within the 9-week term for which they were purchased.

4. Help I'm late! Would I still be able to attend the class?

Warmups and conditioning exercises are vital and they help prevent injuries. 

Should you arrive late for class, kindly inform the studio in advance so that your spot will not be given to another student on the waiting list. The studio will only hold your slot for 10 minutes into the class.

 

You are expected to warm up on your own and only join the class when ready, under the discretion of the instructor.​​

PARTY FAQs

 

1. What is offered during parties?

We offer pole dancing, exotic, chair, dance, aerials, and more! Feel free to customise your party to make it a memorable event for you and your guests.

2. How do I book?

Contact us to make a booking. A 50% non-refundable downpayment  is required to secure your date, and the balance must be paid at least 24 hours before the booking.​ It is also compulsory for every pax to register an account, acknowledge and sign our indemnity form. For participants under the age of 18, you are required to submit a parent/guardian consent form. 

3. Can we decorate the studio for the party?

Absolutely! You are allowed to come in 30 minutes in advance to set up the decorations. Be sure to remove them at the end of the party and keep our space damage-free! 

4. Is this a women-only party?

Our studio welcomes all genders. You can also invite non-participant to watch  at $18/pax!

5. Can we take pictures or film?

Sure! We have a designated time at the end of the party to take photographs or video. 

6. What if we are late?

All bookings will end at the stipulated time so do factor in weather/transport time allowance to enjoy your party to the fullest!

7. Can we BYO drinks?

We offer complimentary water for each participant. To add on an extra something-special, you can choose to have our cocktail reception which will be served upon arrival for every participant and guest at $5/Shot.

Alternatively, you can choose to bring your own alcohol and we charge a corkage fee of $5 per pax (12 shot glasses provided). Please dispose your bottles at the end of the party!

8. What should we wear?

Your attire would differ depending on what you have opted to do for the party. A general guideline is to have your jewellery and watches removed (ear studs are okay!). You should not have body lotions on as well.

ETIQUETTE

 

STUDIO POLICY

 

The below content governs your enrolment and participation in all activities organised by/held at MVMT Studio Pte Ltd.

WAIVER & RELEASE

By entering MVMT Studio ("the studio"), I understand that all classes offered at the studio have its risks, including property loss, risk of injury or death. The studio is in no way responsibility for such risks, injuries, or deaths caused during classes, or while I am at the studio, or near the studio premises, whether caused by negligence or otherwise. I acknowledge that the classes conducted at the studio may be physically demanding, and I voluntarily participate in them with full awareness of the risks I face. I am fully responsible for ensuring that I am physically and medically fit for the class(es) that I am enrolling or enrolled in. Should I have any pre-existing medical condition or in doubt of my suitability for attending classes at the studio, I am responsible to consult my doctor/physician for medical clearance. Should I decide to continue despite my condition, feedback, or advice given by any staff of the studio, it is a voluntary decision on my part, and the studio will not be held liable for my decision.

I agree that the studio is in no way responsible for the safekeeping of my personal belongings. The studio does not take responsibility for lost or stolen property. 

I agree not to drink alcohol or consume drugs prohibited by law, before or during classes conducted, or organised by the studio.

I agree that neither myself, my heirs, or legal representatives will sue or make any other claims of any kind whatsoever against the studio or its members for any property damage/loss, injury, or death, whether caused by negligence or otherwise. By signing this indemnity form, I hereby waive  all legal rights of action against, and fully release MVMT Studio, its directors, instructors, employees, agents, landlords, and any related party for the loss, damages, injury, or death.

I acknowledge that if I am 18 years old and below on the date of registration, a parental/guardian acknowledgement letter must be submitted before I enrol. Failing which, I will not be allowed to enrol in classes at the studio.

CANCELLATION  AND CLASS PASSES

All class fees, party/studio bookings and deposits are non-refundable or transferrable.

 

If you are unable to attend the class/Jam, you must cancel your booking on Mindbody, or inform the studio at least 8 hours in advance. Failure to do so, your booking will be considered as a no-show and will be forfeited automatically by the system. All class passes must be utilised within the term for which they were purchased, and will not roll over to the subsequent term. We do not offer refunds or extensions. 

Should you be late, your slot will be held for 10 minutes before it is given up to the next student on the waiting list.

Any privates/Jam+ bookings made will be considered as forfeited if it is cancelled less than 24 hours before the appointed schedule. 

The studio reserves the right to amend or cancel any of its classes or instructors at any point in time. In the event of such changes, the studio will make every effort to provide alternative schedules or replacement classes. I agree to accept such changes and the maximum liability of the studio is limited to a full refund of the class which is affected by the change.

CODE OF CONDUCT

The studio has all rights to prohibit any person that displays negative or disruptive behaviour to leave without any form of compensation, and have his/her class passes revoked fully.

No picture or video taking is permitted during class unless otherwise allowed by the instructor. I understand that I have to be respectful during class and have my mobile phone kept away.

I understand that I am not allowed to utilise any apparatus before my class officially starts. 

All class/venue/party bookings are only considered confirmed upon the successful receipt of fees.

Read more about our code of conduct.

PRIVACY POLICY

MVMT Studio respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Data Protection Act (PDPA). References to the studio may include its affiliates, depending on the context. For questions regarding our privacy policy please express this in writing to: Privacy Policy, MVMT Studio, 28b Circular Road #03-00 Singapore 049384.

 

Legal Obligation of Information Release

MVMT Studio will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect the studio's interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

 

Use of Your Information

 

MVMT Studio obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of the studio or its affiliates.

 

Information collected by the studio about its users is used internally by authorised employees of the studio for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at the studio, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the studio and on our site.

INFORMATION PROTECTION

The studio website uses sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.

If at any time you would like to unsubscribe from receiving future emails/newsletters, you can email us at hello@mvmtstudio.com and we will promptly remove you from all correspondence.

If there are any questions regarding the Privacy Policy, you may contact us in writing to hello@mvmtstudio.com.sg. The studio reserves the right to alter any of the clauses contained above whenever necessary.

MVMT Pole & Aerial Studio

28B Circular Road 3rd Floor

Singapore 049384

Nearest MRT: Raffles Place & Clark Quay

Call/WhatsApp: +65 88581781

E-mail: hello@mvmt-studio.com

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©2019 by MVMT Pole & Aerial Studio